Service Offering - Measurement Systems, Scorecards and KPI’s

The words we use, reflect how we think about the world. Indeed some psychologists would say that the words we use actually change the way we think. Nowhere is this more true, than in the measurement frameworks deployed in business. Choice of measures is not a passive event. It determines behaviours, values, agendas and priorities within the organization.

Deliverables :

• Assessment of the strategic context within which the measurement process is taking place.
• Review of “received or prescribed measurement methodology” from higher level organizational contexts (if any), with a view to determine emphasis points.
• Review of local strategic frameworks, objectives and programmes as sources of candidate measures.
• Review of business dis-functionalisms and how they may be addressed via measurement.
• Review of best practice in measurement systems.
• Choice of a measurement agenda, based on multi-attribute ranking of the candidate items and strictly limited to the organizations demonstrated ability to handle change.
• Buy in and commitment to the measurement agenda.
• Design of the reporting and review mechanism.

Typical Duration : Short engagement
(contingent on operating unit complexity, and EIS capability)

Typical Sponsor

• Director Finance, Strategy, Operations, or Supply Chain.