Service Offering - Converting diagnosis of Customer Service failures into an action plan for improvement

When supply chain fails in meeting the customer’s needs, there is a wealth of diagnostic information available for setting the improvement agenda within the operation. This offering is aimed at examining customer service failures, and identifying the improvement levers that will lead to elimination of those failure modes.

Deliverables :

Typical Duration : Short engagement (contingent on operating unit complexity, system capability and robustness of the current process)

Typical Sponsor

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